This Microsoft Dynamics USD training covers concepts from the Basic level to advance level. Whether you are an individual or corporate client we can customize training course content as per your requirement. And can arrange this Microsoft Dynamics USD training as per your pace.
Unified Service Desk for Microsoft Dynamics 365 model-driven apps provides a configurable framework for quickly building applications for call centers so that all the agents can get a unified view of the customer data stored in the Common Data Service platform. Unified Service Desk, which is built using the User Interface Integration (UII) framework, is designed as a series of adapters and modules that facilitate management of UI elements (such as pages and dialogs), automatic loading of related records, agent scripting, a configurable toolbar. Unified Service Desk can be configured and administered using the Common Data Service platform or Microsoft Dynamics 365 for Outlook. Using Unified Service Desk to configure agent applications doesn’t require you to write code for the most part, and therefore reduces the lead time to design an agent application as per your business requirements. Unified Service Desk leverages the power of the User Interface Integration (UII) framework to help you quickly configure a customized agent application.
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